Verzendbeleid
Shipping Policy
Last updated: February 2026
1. Order Processing
Orders are processed within 1–2 business days after payment confirmation.
Once your order has been placed, you will receive an order confirmation by email. Once your order has shipped, you will receive a second email containing your tracking information.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Locations
At this time, Azula Brush only ships within the European Union (EU).
We currently do not offer shipping outside the EU.
3. Tracking Your Order
Once your order has shipped, you will receive a tracking number by email so you can follow your shipment via the carrier’s website.
If you have not received your tracking information within 3 business days of placing your order, please contact us at:
4. Delivery Address
Please make sure your delivery address is entered correctly at checkout.
Azula Brush is not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error after placing your order, please contact us immediately at:
We will do our best to update your details before shipment, but cannot guarantee changes once the order has been dispatched.
5. Failed Deliveries
If a delivery attempt is unsuccessful, the shipping carrier may make another delivery attempt or deliver the parcel to a local pickup point.
If your order is returned to us due to:
- failed delivery attempts
- an incorrect address
- an uncollected parcel
we will contact you to arrange reshipment.
Additional shipping charges may apply.
6. Lost or Damaged Shipments
If your order has not arrived within the estimated delivery timeframe, please contact us at:
If your order arrives damaged, please contact us within 48 hours of delivery and include:
- clear photos of the damaged item
- photos of the packaging
We will review the issue and arrange a replacement or refund where appropriate.
7. Delivery Times
Delivery times may vary depending on your location within the European Union.
Estimated shipping times are provided at checkout but are not guaranteed, as delays with carriers may occasionally occur.
Contact
For any shipping-related questions, please contact us:
We aim to respond within 2 business days.